Privacy Policy for Narwhal Nook

Narwhal Nook is committed to protecting the privacy of individuals who visit our site and engage with our services, which include guided fishing excursions, marine wildlife tours, educational outreach programs, underwater photography workshops, and ethical wildlife viewing certifications. This Privacy Policy describes how we collect, use, and disclose personal data when you use our online platform.

1. Information We Collect

We collect various types of information in connection with the services we provide:

• Personal Data You Provide Directly: This includes information you voluntarily submit to us, such as your name, email address, phone number, physical address, payment information (for booking tours or workshops), and any details related to your health or dietary requirements relevant to participation in our excursions. This information is collected when you book a tour, register for an educational program, subscribe to our newsletter, or contact us directly.
• Information from Your Use of Our Site: We automatically collect certain information when you access or use our online platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how users interact with our site and improve their experience.
• Educational and Workshop Data: For participants in our educational outreach programs and underwater photography workshops, we may collect information pertinent to your learning experience and certification, such as progress, feedback, and submitted assignments.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To Provide and Manage Services: To process your bookings, manage your participation in tours and workshops, send confirmations, and communicate important updates regarding our services.
• Improve Our Offerings: To understand how users interact with our site and services, allowing us to enhance the quality and relevance of our eco-tourism and conservation initiatives.
• Communication: To respond to your inquiries, provide customer support, and send you marketing and promotional communications about our services, conservation efforts, or upcoming events that may be of interest to you, where you have provided consent.
• Security and Fraud Prevention: To protect our online platform, our customers, and Narwhal Nook from fraudulent transactions and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, data analysis, and email delivery. These providers are obligated to protect your data and are not permitted to use it for their own purposes.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request the restriction of processing of your personal data under certain conditions.
• Right to Object to Processing: Object to our processing of your personal data under certain conditions.
• Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use cookies to understand site usage, improve our services, and deliver relevant content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Narwhal Nook

Attention: Data Protection Officer

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our site and services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.